Frequently Asked Question
Who will buy from DotnDeal.com ?
Person should be above 18 years of age and legally allowed, to shop in India.
I live outside India, can I order for a delivery in India?
Yes
How can I contact DotnDeal.com?
You can either call us on Customer Care no. and speak with our customer service representative or write to us support@dotndeal.com for any type of queries you have about DotnDeal.com, or your order. You can give the feedback on our website and services please give your comments on the feedback page.

You can contact us for the following:
  • Password related queries;
  • Login related queries;
  • My account / profile change queries;
  • Payment related queries;
  • Merchandise / product related queries;
  • Website navigation related queries;
  • Pricing, promotion, discount related queries;
  • Delivery related queries; or
  • Anything that the customer may wish to clarify about DotnDeal.com
What are the products you sell?
We sell 1000+ items of groceries, confectionery, drinks and beverages, fragrances & Beauty, Gift Products, personal care and general household utilities. Extensive choice of brands is offered for customer.
Is your service available in my area?
We currently operate in Delhi & NCR. Other areas will start soon.
What are your delivery charges?
Shipping Charges depend upon the area of delivery and the order amount. There are three types of order category to avail our services. Please see our shipping page for shipping categories.
How do I shop at DotnDeal.com ?
Shopping at DotnDeal.com is simple and convenient. You can Order Online.

Browse the items available on site or search the products you need :

First check the product availability at your area Pin Code then Click "BUY" button. New page Shopping Bag open, Check your products and Click on "Checkout" Button If first time user click on "Register Here", register by giving your essential information. Registered user can login using "Username" and "Password" Select the shipping address or register new shipping address Select your payment option. You will get the Order Confirmation via SMS and Email. Your order will be delivered in 3-7 Days. Happy Shopping!!
What are the payment option available?
We offer various payment option. Customer can choose any of the below listed payment option. Payment Options: Cash on Delivery, Credit/Debit Card, Net Banking etc.
How long does it take to deliver my order?
Your ordered will be delivered within 3 -7 Days.
Do you deliver on weekends?
Yes, we operate 7 days a week and delivery can be made on weekends.
What if I am not available at home, when delivery arrives?
We confirm appx. Delivery time via SMS for your order & delivery person will contact over phone. At that time you can reschedule your delivery time if you will be unavailable at time of delivery. If you are unavailable at time of delivery your order will stand cancelled & payment will be credited in your bank after deducting of Shipping & Handling charges.
What is your return policy?
We follow "no question asked" return policy.

Please see our Return Policy for details.
Can I cancel my order?
Yes, the order can be cancelled.  Please see our Cancellation Policy for details.
How can I stop DotnDeal.com e-mails from my spam folder?
We will take care to not spam our valuable customer’s mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add DotnDeal.com mail ids into your trusted sender list.
How do I manage the emails I receive? Or how do I unsubscribe from your mailing list?
You have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.
If you are not interested to receive any emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
What I do if my credit/debit card has been compromised while making a payment online?
Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and you can collected directly on the Bank’s payment gateway.

If you think that your credit card has been compromised, then immediately report to your card issuing bank.
Is there a limit to the quantity that I can order for?
No. When the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
Can I change shipping address of the order?
You can change the shipping address before your order is billed and shipped by calling Customer Care.
Can I return or exchange a product by mail/ courier?
Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier. For details, please refer to our returns policy.
Can I book an order for delivery to more than one Address?
Yes, you may book two products in one order and separate – 2 product at different address.
How can I change my delivery address?
No.
How can I track my order when my order is in transport?
You can do it online in the My account section
What is your privacy policy?
Please refer our privacy policy
I am concerned about the security aspects related to typing out my credit card number online.
Be assured that we do not store your card details. When you enter the card details you are redirected to the. respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.
Is the information I enter encrypted?
Yes we encrypt all credit / debit card or payment information using 128 bit encryption programs.
Is registration compulsory to me?
No, it is not compulsory to register to shop at DotnDeal.com. If you are registering yourself then you will get the benefits of excellent service, checkout and a host of special privileges.

If you are without registering, you have to click on the ’continue as guest’ option on the sign-in/or register page during checkout.
Are my personal information secured?
You can see our Privacy policy and Secure shopping commitment.
Is there any charge for registration?
There is No Charge for registration on DotnDeal.com.
How can my registration expire?
Registrations do not expire. If your account is not activated for long time. We will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.
Can you please explain the benefits for registration?
If you are a registered member you will get following benefits:
Express Checkout - Sign in and proceed to checkout for quick ordering.
Order History - Review details of your Order
Address Book - Create and save addresses of your family & friends for faster check out.
Exclusive offers - participate in exciting promos and festivals and may win fabulous gifts.
If suppose I have forgotten my Password?
We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.
If suppose I want to edit my personal information, can I do it?
Yes, you can do it. It can be done in the My account section under edit profile tab.
Is email address mandatory when registering?
Yes. email ID is therefore required when you create an account on DotnDeal.com



 
 





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